Microsoft Responds to DNS Issues
REDMOND, Wash. -- Jan. 24, 2001 -- Microsoft issued the
following statement today in response to the DNS outage:
At 6:30 last night, a configuration change was made by a Microsoft
technician to the routers on the edge of Microsoft's DNS network. The DNS
servers are used to connect domain names with IP addresses of the various
servers and networks that make up Microsoft's web presence.
The mistaken configuration change limited communication between DNS
servers on the Internet and Microsoft’s DNS servers. This limited
communication caused many of Microsoft's sites to be unreachable (although
they were actually still operational) to a large number of customers
throughout last night and today.
This was an operational error, and not the result of any issue with
Microsoft or third-party products nor the security of our networks.
Microsoft regrets any inconvenience caused to customers due to this issue.
At approximately 5 p.m. Pacific time, Microsoft removed the changes to
the router configuration and immediately saw a massive improvement in the
DNS network. All sites are currently available to customers.
Again, Microsoft apologizes for the inconvenience.
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